The challenge

How do you connect the employees of a global business during a pandemic?

The evidence generation company leading the way in digitally enabled clinical trials, Signant Health, selected AddIn365 and our communications product AddIn Intranet in early 2020, just before Covid-19 spread across the world. We explore how AddIn Intranet supported communications within Signant Health during the pandemic and supported the business operations in rapidly testing the COVID-19 vaccines that has allowed the world to re-plan for a return to normality.

When the scale of the COVID-19 pandemic became clear in March 2020, Signant – like thousands of organisations around the world – needed to rapidly respond.

Having a clear Pandemic Response Plan was a critical factor, as was AddIn365’s quick design and deployment of Navigator, which allowed us to rapidly connect all of our employees to one another and to our leadership team. This enabled Signant to support our clients in developing the COVID-19 beating vaccines that will allow the world to return to normality.

Scott ConnorChief Marketing Officer

The company

 

Signant Health is the global evidence generation company that is modernising clinical trials by re-imagining the path to proof and meeting patients where they are.

The company builds on its more than 20 year’s of experience to optimize the patient journey by making trials more natural and intuitive, and optimizing the path to proof by making the data journey more direct and objective. Signant stands by the message that ‘every patient touch point is a potential moment of proof – make it count.’

Signant and its SmartSignals evidence generation engine advances the practice of eCOA by leveraging the latest technology to uncovering life-enhancing insights for trials.

In 2020 Signant required a single platform from which to connect and communicate with each of their 2,000 employees. With roughly half of the team members based in the US and the other half in Finland, the UK, Czech Republic, Romania, Japan and India, Signant has a truly global workforce.

Multiple technology platforms are in use at Signant, in different business areas including: Slack, Jira, Office 365 and Confluence. A new communications platform would need to be available to all employees and meet the following functional requirements:

  • Employees need to be able to find the content they are looking for when they need it, even if that information is housed on another platform.
  • The site should seamlessly enable and encourage two-way communications and feedback (utilising existing channels such as Slack).
  • Employees need to feel that the news and information content published on the communications site is relevant to them – it should support content targeting.
  • The Signant Health brand and corporate identity needs to be reflected in the look, feel and user experience of the site.
  • The site should have a modern user experience.
  • The site should connect employees to content in third party platforms.

The solution

 

Office 365’s SharePoint was selected as the new communications platform. Signant required a Microsoft partner to work with and selected AddIn365 and AddIn365’s communications product, AddIn Intranet. AddIn Intranet enhances Office 365 and delivers a rich employee experience, without replicating native functionality. Our solution met 100% of the functional requirements set out and was delivered alongside additional consulting services to get the site designed and architected whilst the Signant’s editors were trained.

To boost employee engagement, Signant Health’s Navigator was designed to showcase corporate identity and achieve brand alignment.

Signant Health’s Navigator connects 2,000 employees from across the globe via a single platform.

Post Pandemic Outcomes

 

When the pandemic hit and Covid-19 spread across the world, Signant Health made the decision to move its global workforce of 2,000 employees, based across the US, Europe and Asia, to a programme of remote working. 

Just days before the remote working decision was made, AddIn365 had launched Signant’s new Intranet, Navigator. Built using AddIn Intranet, Navigator was engineered to minimise the set-up time and encourage quick adoption rates when compared to more traditional custom or intranet product routes.

Navigator served as the critical communications hub for all employees. The success of Navigator gave the Signant leadership teams confidence that they would be able to communicate essential business updates to their workers instantly with relevant and targeted content during such a vital period.

The Navigator platform proved crucial by not only connecting the Signant leadership to employees with two-way communications, but also allowed for clinical trial progress to be reported to the relevant internal teams, no matter their location or time zone. Signant Health undertook an immense scaling of operations across the business to support the clinical trials of newly developed vaccines and treatments for COVID19 for their customers, including Pfizer.

Navigator has allowed Signant Health to support the radically changing needs of the pharmaceutical companies at the forefront of developing Covid-19 vaccines and treatments with clinical trials and supplies.

 

 

To discover how AddIn365’s intranet solutions can help support your digital transformation journey, book a free demo with one of our 3 in-house Microsoft MVPs via the contact form at the bottom of this page.

Microsoft Customer Stories: Signant Health

 

Microsoft promote a small number of customer stories each year, that demonstrate value for money and return on investment for their customers. Click the button to read Signant Health’s customer story as told by Microsoft.

 

Microsoft MVP Suzy Dean

Our business success is all about our people – their skills, differences, experience and potential. It’s important to us that there is an authentic connection between who we say we are and how it really feels to work here. One of the ways that we enable that, and a true hallmark of what makes our company special, is by communicating transparently. It was clear that we needed a platform that would form the central pillar in how we engage with our team members around the world and ensure that everyone is a part of the conversation that shapes our culture and fuels our performance.

Susie RobinsonChief People Officer

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