How SharePoint Analytics Supports Copilot Readiness

Copilot readiness is mostly a content and structure exercise. Three things matter most: people can find the right content, the right content exists and outdated content has been updated or removed. 

Our reports give you evidence for each one. Journey reports show how employees move through navigation. Search reports show what they look for. Our content reports show what is not being used. Each section below covers one of these, and the changes you make as a result.

Our search reports show the terms employees use and the searches that return no results. If employees cannot find an answer, Copilot has little to work with either. A search that returns nothing is a prompt to create the content. 

Once you publish it, you can track the same search to check that it now returns results. That gives you a clear, measurable improvement, and the new content is available for Copilot to use.

Journey reports show how employees get to information and where they get stuck. Where people take a long route, detour through unrelated pages or search because they cannot find a link, the navigation needs attention. 

You can edit site navigation in response, for example by adding a direct link to a destination many employees are looking for. Clearer navigation helps employees reach the right page, and a well-organised site gives Copilot a better structure to draw from.

Copilot is more useful when it draws on pages that are accurate and trusted. Usage reports show which pages employees actually read and return to, so you can see which pages are already your authoritative sources. 

Where several pages cover the same subject, you can see which one employees use and make that the one to keep up to date. This is a decision for your team to make, and the usage evidence helps you make it.

Clean-up is where Copilot quality improves most directly. Our reports show content that is not used and content that has not been updated. You can then delete or archive it. 

With less outdated content in the way, there is less chance of Copilot drawing on a page that is no longer correct. Start with the content that is both unused and old, as it is the easiest decision to make. 

Track these measures over time to see whether readiness is improving: 

• searches that return no results, which should fall as you create content 

• abandoned searches 

• journeys that end before the destination, which should fall as navigation improves 

• content not used or not updated, which should fall as you archive and delete 

Because you can compare equivalent periods before and after a change, you can show what each step achieved.

Readiness is not a one-off project. Content goes out of date and employees’ needs change, so the same reports are worth reviewing regularly. 

Owners need to be clear about who makes each change: who edits navigation, who creates content and who retires pages. Our monthly sessions can help you review the findings and agree priorities.

Addin Analytics does not train Copilot or directly determine the quality of its answers. It provides evidence to help you improve your SharePoint environment, which Copilot draws upon.