TSB Bank Case Study

AddIn365 have been selected to deliver the TSB Office 365 digital workplace

The challenge

TSB is a retail bank in the United Kingdom carved out from Lloyds Banking Group as a challenger to the big five incumbents. Their mission is to ‘bring more competition to UK banking, and ultimately make banking better for all UK consumers.’ TSB has 8,600 partners (employees) spread across around 600 sites across Britain, including head office and contact centre sites in London, North Bristol, Gloucester, Sunderland, Swansea, Sheldon and Edinburgh.

TSB wanted to replace a patchwork of legacy technologies with a single, effective, communication channel that reaches every single TSB partner, irrespective of role or location. TSB also decided to replace basic collaboration tooling to support better team working across the bank.

With partners working from different branches and offices, a simple but impactful device experience was going to be the cornerstone of the new digital workplace.

Following a period of consultation with AddIn365, TSB felt their needs would be best met with the Office 365 platform. Furthermore, TSB were encouraged to think beyond intranet and consider the benefits of developing a digital workplace for partners.

The target was set; we would deliver to partners a world class TSB Office 365 digital workplace experience, to meet their business objectives.

The solution

At the heart of the TSB Office 365 digital workplace vision is the need to ensure partners are engaged, informed and have a voice. The pre-requisite of achieving this is delivering a platform which is easy to use.

The new TSB Office 365 digital workplace will deliver to partners:

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Time efficiencies; particularly when partners are looking for content and expertise to support customers and do their jobs

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Cost savings; through reducing the duplication of effort around the organisation and providing partners with support when completing tasks and processes

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Anytime, anywhere access to information; with a mobile-first approach to delivering the Office 365 digital workplace to partners

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Engagement; with a vibrant digital platform that allows partners to talk and collaborate with one another to be more productive

Specifically, TSB Bank want to deliver the following functional capabilities to partners:

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A digital workplace that is accessible 24/7 by all partners, in all locations, on a device of their choice

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The ability to deliver rich media content

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Push notification capability

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Full collaboration and two-way communication between partners

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Content that looks, feels and sounds like a challenger brand

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A solution that is built and compatible with the latest technology

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TSB owned social media integration

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An intuitive and powerful search experience

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To measure the usage and adoption of their digital workplace

AddIn365 products have been selected to meet TSB’s requirements. AddIn Intranet, AddIn Work Hub and AddIn Analytics will be used to enhance Office 365 and deliver to TSB partners a world class digital workplace experience on Office 365. AddIn365 are the only Office 365 product vendor in the market that support use of Office 365 native capabilities first, so that organisations maximise the return on their investment in Office 365.

AddIn365 products and services meet TSB’s vision and 100% of the business objectives, functional requirements and partner engagement requirements set out.

TSB partners

Sites spread across Britain

Hour access for TSB partners

Digital transformation

The outcome

TSB are thrilled to be working with AddIn365, to roll out a new TSB Office 365 digital workplace.

AddIn365 did a brilliant job in designing our Office 365 digital workplace roadmap and we’re thrilled to be continuing our journey with them. We have big ambitions for the pioneering digital experience we want to deliver to our team and believe we have the perfect mix of knowledge and experience with AddIn365 to deliver it.

Hari Miller

Head of Internal Communications and Community Engagement, TSB