ASMPT is the world’s leading supplier of semiconductor assembly and SMT equipment, with 11,300 employees and global presence in more than 30 countries.
ASMPT wanted to deliver a New Ways of Working (NWOW) programme that was designed to automate Microsoft Teams governance, provision content for key business areas in Microsoft Teams and provide content navigation via a chatbot.
The organisation also wanted to improve how new employees were onboarded into Microsoft Teams.
We were selected by ASMPT to deliver all elements of NWOW, from defining the global governance strategy for Microsoft Teams, to its application.
ASMPT adopted our AI-powered Creation Pack to embed NWOW. Creation Pack was used to automate the implementation of the governance strategy and ensure that where required, processes and best practice are adhered to when ASMPT’s employees use Microsoft Teams.
Since launch, ASMPT has seen consistent engagement and uptake, resulting in better processes, adherence to governance and best practice, and increased self-service.