St. James’s Place were looking to deliver a new communications and publishing experience on Microsoft 365 365.
The experience would need to reach 16,000 people; 3,000 employees and a further community of 13,000, in the St. James’s Place Partnership network.
St. James’s Place wanted to provide employees with relevant content. As a global business, this meant the ability to have local authors and support peer to peer communications.
They also wanted to have the tools to segment communications and differentiate between strategic and operational communications.
Two key requirements were:
- A task-based architecture to support employees and the partnership network in finding the content they require to do their jobs.
- Communications tools that would allow for targeting of content.
St. James’s Place decided to partner with AddIn365 to deliver their new experience, adopting the Content Confidence Kit to deliver a bot-based content discovery experience that would compliment Microsoft 365 Search.