Internal communications teams are familiar with the pain of content overload. Intranets accumulate outdated pages, duplicate files and excess posts that no one engages with. With communications teams busy publishing day to day comms, employees struggle to find current answers, and trust drops when they find outdated or conflicting information – all of which negatively impacts the digital employee experience.  

Microsoft’s latest SharePoint innovations for 2026 have come to the rescue. Three new AI assistants – Knowledge Agent, SharePoint Agent, and Microsoft Researcher – help tame content overload by cleaning up old content, surfacing answers, and aiding smarter content creation. With AI now foundational to SharePoint, Comms teams can shift from constant manual maintenance.  

Here’s how Internal Comms teams can use these tools to regain control and easily keep the digital workplace up to date.  

The challenge of content overload 

Too much outdated content: In many organisations, intranet pages pile up without clear ownership. Old policies or last year’s strategy deck remain live, cluttering search results and confusing everyone about what’s current. 

Poor findability: Information is scattered across sites and folders, so people often can’t locate what they need and end up emailing comms for help. Search can be hit-or-miss, especially if content isn’t tagged well or there’s too much noise. 

Lack of governance: Without regular clean-ups, intranet quality suffers. Broken links, untagged documents and duplicate pages creep in, leading to inconsistency and risk (e.g. outdated policies treated as fact). 

Knowledge Agent: automated clean-up 

If your SharePoint intranet struggles with issues like content sprawl, broken links, or outdated pages, the Knowledge Agent can help. This Copilot feature automates governance by detecting dead links, flagging or archiving old content, and prompting reviews, all without requiring a large team to manually police the intranet. 

This directly addresses years of underinvestment in governance without requiring proactive business behaviour. 

SharePoint Agent: conversational discovery 

SharePoint Agent is essentially a built-in Q&A chatbot. Instead of browsing menus, employees can ask in plain language – “How do I submit an expense claim?” – and get an instant answer linking to the correct page or form. 

For comms teams, that means fewer repetitive queries. Employees self-serve answers from up-to-date content without needing your help.  

Microsoft Researcher: smarter content creation 

Microsoft Researcher helps your team draft and refine communications more efficiently. This AI assistant can generate summaries or collect key points from your internal knowledge base. For example, to announce a new HR benefit, Researcher might pull details from across SharePoint, Teams and Outlook and use the information it finds to draft an announcement.  

This saves you time on research and initial writing, so you can focus on tone and accuracy. Because it references your organisation’s content, new material stays consistent and avoids contradictions. 

SAM 

SharePoint Advanced Management now allows for site attestation, or periodic site reviews. Platform owners can schedule messages where site or group owners must confirm that access and sharing settings are still correct. 

From overload to order 

Together, these agents turn a cluttered intranet into a streamlined, reliable hub. Knowledge Agent keeps content tidy and up-to-date. SharePoint Agent makes answers easy to find. Microsoft Researcher ensures new content is on-point and not adding noise. 

The result? A digital workplace that serves employees instead of overwhelming them. People quickly find what they need and trust that it’s accurate. Meanwhile, comms professionals reclaim time for strategy and storytelling instead of endless clean-up. The AI handles the boring, time-intensive tasks, while you focus on high-value work. Content overload becomes a thing of the past – replaced by a well-governed digital workplace that supports your communication goals. 

Ready to transform your internal communications and banish content overload for good?  

Discover how Microsoft’s latest SharePoint AI agents can help your team create a seamless digital employee experience. Contact us today to learn more or arrange a personalised demo, and take the first step towards a more organised, effective workplace