AI is transforming how employees find information, collaborate, and get work done in the digital workplace. Once static repositories of documents, corporate intranets are evolving into intelligent, adaptive platforms that actively drive operational efficiency.
Forward-thinking organisations are already seeing the benefits. A recent BCG study found that “future-built” AI-leading firms achieved 1.7x higher revenue growth than laggards. Meanwhile, 82% of executives believe their industry’s competitive landscape will shift within two years due to AI. The message is clear: embrace AI or risk falling behind.
AI has become a C-suite priority because of the inefficiencies it can eliminate. The average knowledge worker spends around 20% of their time searching for internal information or chasing colleagues for answers. A well-designed AI-powered digital workplace can cut that search time by up to 35%, effectively recapturing a full day of work per employee each week.
Traditional intranets often became cluttered, outdated, and underused. When employees can’t find what they need, they waste time or make decisions based on outdated information, a risk to both productivity and compliance.
An AI-powered intranet changes this. It transforms the intranet into a dynamic knowledge hub that’s always current, easy to navigate, and proactive in delivering information. It becomes a trusted, living resource, not a dusty archive.
Microsoft’s AI-powered intranet comes in the form of Microsoft’s Knowledge Agent, which allows users to ask questions in natural language, identifies deadlinks and out of date content.
Modern AI-driven search allows employees to ask questions in natural language and receive direct, synthesised answers. Instead of clicking through multiple pages, they get precise responses drawn from across the organisation’s knowledge base; including documents, emails, and transcripts. This is a powerful example of how AI is reshaping the digital workplace, allowing employees to self-serve.
Microsoft’s Knowledge Agent can be easily added to any SharePoint site and provides this capability.
One of the biggest challenges in managing an intranet is the build-up of redundant, outdated, and trivial (ROT) content. AI knowledge agents now continuously audit intranet content, flagging broken links, outdated pages, and obsolete documents in real time. This ensures the digital workplace stays clean, current, and trusted — reducing clutter and improving navigation.
Microsoft’s Knowledge Agent can retire pages after a period of time. You can select this to a specific time period such as 3, 6 and 12 months. When you then go to the retired pages list, you can set automations to archive that retired content.
A common problem we encounter when refreshing a digital workplace is with deadlinks because content has been moved or don’t exist anymore. Microsoft’s Knowledge Agent can identify these broken links so that content owners can update with new links.
Microsoft’s Researcher tool drafts content that can be used to create intranet page content. It synthesises insights from internal and external sources to generate reports in minutes and you can choose the sources, including Teams meeting recordings, emails and documents. Whether it’s a strategic summary or a product overview, AI reduces manual effort and frees up time.
Microsoft Researcher is available for Microsoft 365 Copilot licensed users.
AI is already transforming the digital workplace, for CIOs and CTOs, this is a chance to lead a high-impact shift. By starting with practical use cases and scaling deliberately, you can modernise your digital workplace while managing risk and change effectively.
In a world where digital-native and AI-first companies are racing ahead, integrating AI into your intranet is a strategic imperative. The AI-powered intranet is no longer optional, it’s essential for agility, innovation, and long-term success.
Now is the time to act. Contact us today to schedule a personalised consultation or demo with our team of digital workplace experts. We’ve helped organisations like yours harness AI to drive productivity and innovation, and we’re eager to help you do the same. Let’s explore how these AI advancements can be tailored to your organisation – and turn your AI vision into reality.
Get in touch, and let’s start building the future of your digital workplace together.
