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How to and Opinion

Suzy Dean’s Blog

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Microsoft’s Top AI Agents: A CIO/CTO Perspective 

Microsoft’s Top AI Agents: A CIO/CTO Perspective 

by Suzy Dean | CEO Blog

With Microsoft’s latest Copilot updates, IT leaders face both new opportunities and new governance challenges. Here’s what CIOs and CTOs...

Top Trends for Internal Communicators in 2026 

Top Trends for Internal Communicators in 2026 

by Suzy Dean | CEO Blog

As the digital employee experience continues to evolve, internal comms (IC) professionals are stepping into more strategic, tech-savvy,...

Part One: Barriers to a High Value Digital Strategy and How to Overcome Them  

Part One: Barriers to a High Value Digital Strategy and How to Overcome Them  

by Suzy Dean | CEO Blog

In today's rapidly evolving digital landscape, IT leaders face a myriad of challenges as they strive to drive transformation and...

Making the Business Case: A Guide for Internal Comms 

Making the Business Case: A Guide for Internal Comms 

by Suzy Dean | CEO Blog

Why is it important to think about the business case?   Having a great idea for a new digital employee experience is one thing; getting...

5 Success Factors for Digital Employee Experience and Internal Comms in 2026 

5 Success Factors for Digital Employee Experience and Internal Comms in 2026 

by Suzy Dean | CEO Blog

As communications teams look towards 2026 and begin planning strategic priorities for the year ahead, we’ve pulled together the key...

5 Digital Workplace Trends That Will Define 2026 and Beyond 

5 Digital Workplace Trends That Will Define 2026 and Beyond 

by Suzy Dean | CEO Blog

As we move deeper into the era of intelligent work, the digital workplace is no longer just a virtual extension of the office – it is the...

Beyond Productivity: Microsoft 365 as a Strategic Growth Platform 

Beyond Productivity: Microsoft 365 as a Strategic Growth Platform 

by Suzy Dean | CEO Blog

In the current economic climate, IT leaders are under pressure to deliver more than operational efficiency. They’re expected to drive...

Internal Comms Pros Told Us What’s Holding the DEX Back 

Internal Comms Pros Told Us What’s Holding the DEX Back 

by Suzy Dean | CEO Blog

At this year’s IoIC Festival, we asked internal comms professionals to write down their answer to one simple question: What buzzwords or...

Internal Comms Analytics: What to Measure and Why 

Internal Comms Analytics: What to Measure and Why 

by Suzy Dean | CEO Blog

Why Data-Driven Communication Matters More Than Ever  In today’s digital workplace, communication is both a lifeline and a liability....

What to Measure in the Digital Workplace and Why It Matters 

What to Measure in the Digital Workplace and Why It Matters 

by Suzy Dean | CEO Blog

For IT leaders managing the digital workplace, success isn’t just about deploying or managing a digital workplace platform, it’s about...

Key Characteristics of a Great Digital Employee Experience  

Key Characteristics of a Great Digital Employee Experience  

by Suzy Dean | CEO Blog

What is a digital employee experience?   The digital employee experience is the sum of every interaction employees have with workplace...

Transforming Content Creation for Digital Workplace Projects with Microsoft Researcher 

Transforming Content Creation for Digital Workplace Projects with Microsoft Researcher 

by Suzy Dean | CEO Blog

Embarking on a digital workplace project is an exciting journey, filled with opportunities to redefine how teams collaborate, communicate,...

How to get C-Suite buy in to optimise your SharePoint intranet

How to get C-Suite buy in to optimise your SharePoint intranet

by Suzy Dean | CEO Blog

In today's fast-moving business world, a seamless digital employee experience isn’t just a ‘nice to have’ - it’s business critical. Yet,...

There are tumbleweeds out there! Why people don’t use the intranet and how to remedy It 

There are tumbleweeds out there! Why people don’t use the intranet and how to remedy It 

by Suzy Dean | CEO Blog spooky

Many employees find the purpose of the intranet unclear, leading to underutilisation. Often, intranet navigation mimics the organisational...

Help! My homepage has turned in to a page of links! 

Help! My homepage has turned in to a page of links! 

by Suzy Dean | CEO Blog spooky

Why has this happened?  In the quest to serve every employee, an intranet homepage laden with links often ends up serving no one...

How to optimise your intranet on a budget 

How to optimise your intranet on a budget 

by Suzy Dean | CEO Blog

As an intranet owner, you know how important it is to provide a digital employee experience that is engaging, relevant and easy to use....

10 ways to be a more data driven communications professional 

10 ways to be a more data driven communications professional 

by Suzy Dean | CEO Blog

How can you become a more data driven communications professional?  Here are ten steps to get you started.  1. Define your communications...

Why communications teams should make more data driven decisions  

Why communications teams should make more data driven decisions  

by Suzy Dean | CEO Blog

What does it mean to be data driven? It means to use data and insights to inform your decisions and actions, rather than relying on...

Streamline Your Business and Unlock Maximum Efficiency with Task-Based Architectures 

Streamline Your Business and Unlock Maximum Efficiency with Task-Based Architectures 

by Suzy Dean | CEO Blog

When designing the content and flow of information for our client’s digital workplaces, the primary focus is always on how the experience...

Conversations with the C-suite: Robert Walters

Conversations with the C-suite: Robert Walters

by Suzy Dean | CEO Blog

I spend a lot of time with directors and C-suite professionals at top of the IT ladder in their respective industries, and always find it...

Conversations with the C-suite: Pension Protection Fund

Conversations with the C-suite: Pension Protection Fund

by Suzy Dean | CEO Blog

I spend a lot of time with directors and C-suite professionals at top of the IT ladder in their respective industries, and always find it...

How to harness Bing Chat to support internal communications

How to harness Bing Chat to support internal communications

by Suzy Dean | CEO Blog

Internal communications teams are responsible for helping employees to understand business strategy. What are we trying to do as an...

Why should the internal communications roadmap include AI? 

Why should the internal communications roadmap include AI? 

by Suzy Dean | CEO Blog

AI is a hot topic across most industries, teams and roles at the moment – and especially within the internal communications space. With...

4 Ways to Create an Emotional Connection with Employees, Using Microsoft 365

4 Ways to Create an Emotional Connection with Employees, Using Microsoft 365

by Suzy Dean | CEO Blog

Employee engagement is a top priority for businesses looking to get the most from their people – Gallup research shows that highly engaged...

Alex Scillieri interview – Unleashing the power of brand to connect with a world in motion

Alex Scillieri interview – Unleashing the power of brand to connect with a world in motion

by Suzy Dean | CEO Blog

"Technology should support creativity and design, not dictate it." - Alexandra Scillieri, Partner and Global Head of Design at leading...

How to engage your employees with Word Cloud Poll in Microsoft Teams meetings

How to engage your employees with Word Cloud Poll in Microsoft Teams meetings

by Suzy Dean | CEO Blog

Virtual meetings, for the average Microsoft Teams user (of which there are now 250 million + globally), have increased by 252% since 2020....

How to take screen control in a Microsoft Teams meeting

How to take screen control in a Microsoft Teams meeting

by Suzy Dean | CEO Blog

When contemplating which Teams functionalities to write about each month, I like to explore the absolute latest developments and...

How to turn off notifications during a Microsoft Teams meeting

How to turn off notifications during a Microsoft Teams meeting

by Suzy Dean | CEO Blog

Do you multi-task well? Or rather, do you multi-focus well?   Many Microsoft Teams users enjoy the notification banner, or ribbon,...

How to view LinkedIn Profiles in Microsoft Teams

How to view LinkedIn Profiles in Microsoft Teams

by Suzy Dean | CEO Blog

As a team leader you’ll build a good internal library of what skills and attributes, strengths and weaknesses your team possess, and...

How to use Microsoft Loop in Teams…. And what can we expect from the full application

How to use Microsoft Loop in Teams…. And what can we expect from the full application

by Suzy Dean | CEO Blog

Rapid collaboration at your fingertips, Microsoft Loop components have begun to make their way into Teams for in-Chat, real time...

How can I switch channels without switching tenants in Microsoft Teams? What to expect from Microsoft Teams Connect

How can I switch channels without switching tenants in Microsoft Teams? What to expect from Microsoft Teams Connect

by Suzy Dean | CEO Blog

Connect and collaborate with your external stakeholders using Microsoft Teams Connect (shared channels) Microsoft Teams now enjoys 250...

How to host your first Teams Webinar – for 1,000 attendees!

How to host your first Teams Webinar – for 1,000 attendees!

by Suzy Dean | CEO Blog

With a surge in daily users, Microsoft is on a mission to make Teams the best possible place to host meetings of any size.   Each day...

Watch: How can a brand aligned Office 365 experience aid retention and improve employee performance

Watch: How can a brand aligned Office 365 experience aid retention and improve employee performance

by Suzy Dean | CEO Blog

  46% of your employees are looking for a new job. Can you afford for them to leave?   They have also, statistically, suffered...

Using the digital workplace to manage M&A

Using the digital workplace to manage M&A

by Suzy Dean | CEO Blog

Knowing that up to 90% of mergers fail and on average an acquired firm will lose 40% of their top people, mergers and acquisitions can...

How can a well governed Microsoft Teams estate deliver ease of use and management?

How can a well governed Microsoft Teams estate deliver ease of use and management?

by Suzy Dean | CEO Blog

What is in a (Microsoft Teams) name? You may be familiar with the concept of a misfiled library book, being as good as lost. The same in...

How to keep your frontline workers connected using the Shifts App in Microsoft Teams

How to keep your frontline workers connected using the Shifts App in Microsoft Teams

by Suzy Dean | CEO Blog

Shifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team. Frontline...

Governing your TEAM (Microsoft Teams that is)

Governing your TEAM (Microsoft Teams that is)

by Suzy Dean | CEO Blog

Microsoft Teams Governance   Collaboration tools are more important than ever. Gifted with the freedoms and flexibility of remote...

6 reasons why CTO’s and their IT teams should deploy Viva Connections into Microsoft Teams

6 reasons why CTO’s and their IT teams should deploy Viva Connections into Microsoft Teams

by Suzy Dean | CEO Blog

1. Help employees to locate your intranet. Your employees are using Teams regularly for calling, so you can extend the reach of your...

Unlocking your Teams – How a well governed estate is key to saving time.

Unlocking your Teams – How a well governed estate is key to saving time.

by Suzy Dean | CEO Blog

There is no doubt that Microsoft Teams, whilst growing and heavily advertised, would not have grown at the recent adoption pace it has...

How to improve employee retention with better internal content distribution

How to improve employee retention with better internal content distribution

by Suzy Dean | CEO Blog

Employee morale and retention are hot topics for employers, that in the midst of work from home orders face a wave of statistics that...

How can Viva Connections revolutionise internal communications?

How can Viva Connections revolutionise internal communications?

by Suzy Dean | CEO Blog

Viva Connections: As business leaders across the world grapple with the very concept of what a workplace should be in 2021 and beyond,...

How to boost intranet engagement

How to boost intranet engagement

by Suzy Dean | CEO Blog

Solve communication challenges, bridge disconnects, centralise information and create a foundation to build company culture; rolling out...

How to solve the leadership to worker disconnect whilst working from home.

How to solve the leadership to worker disconnect whilst working from home.

by Suzy Dean | CEO Blog

Heart is where the home-office is? As business leaders across the world grapple with the very concept of what a workplace should be in...

How to instantly sign-off requests from a Chat in Microsoft Teams, using the new Approvals app.

How to instantly sign-off requests from a Chat in Microsoft Teams, using the new Approvals app.

by Suzy Dean | CEO Blog

Approvals in Microsoft Teams is currently rolling out across the globe, allowing all users to produce, share and sign-off on those...

How to reduce background noise when recording video on Microsoft Teams.

How to reduce background noise when recording video on Microsoft Teams.

by Suzy Dean | CEO Blog

Rainfall on a window – 50 Decibels Washing machine – 75 Decibels Vacuum Cleaner – 85 Decibels Your next door neighbour's extension being...

How to log who is attending your Video Meetings in Microsoft Teams.

How to log who is attending your Video Meetings in Microsoft Teams.

by Suzy Dean | CEO Blog

With stricter work from home measures sweeping across much of Europe this week, many of us will be increasingly relying on the Video Call...

How to turn off your Microsoft Teams notification ‘ping’

How to turn off your Microsoft Teams notification ‘ping’

by Suzy Dean | CEO Blog

If you join a Microsoft Teams call and other folk start to message in the meeting chat, each message can 'ping'. This can make it hard to...

How to activate Microsoft Teams Together mode

How to activate Microsoft Teams Together mode

by Suzy Dean | CEO Blog

If you are taking part in a meeting, where there is mainly talking rather than presenting, you may want to try Together mode. Together...

Use Custom Background in Microsoft Teams to work comfortably, in a private space

Use Custom Background in Microsoft Teams to work comfortably, in a private space

by Suzy Dean | CEO Blog

Microsoft have enabled custom background images for Microsoft Teams meetings, to help people feel comfortable joining video calls and...

Use Microsoft Teams analytics to make informed decisions

Use Microsoft Teams analytics to make informed decisions

by Suzy Dean | CEO Blog

Microsoft Office 365 provides detailed Microsoft Teams analytics. Reviewing these analytics regularly can help you to understand who is...

New meeting capabilities released in Microsoft Teams

New meeting capabilities released in Microsoft Teams

by Suzy Dean | CEO Blog

End the meeting for everyone Meeting organisers now have the option of ending meetings for all participants. If you are running a webinar,...

How to quickly access your most-used Teams channels

How to quickly access your most-used Teams channels

by Suzy Dean | CEO Blog

Many of us are part of multiple Microsoft Teams, which can often lead us to search for the specific channel that we need. Microsoft have...

Three Microsoft Teams features to look out for in Q1 2020

Three Microsoft Teams features to look out for in Q1 2020

by Suzy Dean | CEO Blog

Microsoft Teams Real Time Presence (February 2020) Stay focused throughout the day with Microsoft Teams. Whether you are free for a quick...

What Business Problems Will Microsoft Office 365 Solve?

What Business Problems Will Microsoft Office 365 Solve?

by Suzy Dean | CEO Blog

Within the last 30 years, Microsoft has released several versions of Office, and each version has been carefully developed to solve a...

How To Communicate With Employees Via Microsoft Teams

How To Communicate With Employees Via Microsoft Teams

by Suzy Dean | CEO Blog

When members of your team interact digitally, they very possibly do so using Microsoft Teams. This software solution weaves various...

3 Key Features Of Microsoft Teams And When To Use Them

3 Key Features Of Microsoft Teams And When To Use Them

by Suzy Dean | CEO Blog

It wouldn't be exaggerating to call Microsoft Teams a constantly evolving piece of software... or, as it should perhaps be called, a...

Features And Benefits Of The Teams Mobile App

Features And Benefits Of The Teams Mobile App

by Suzy Dean | CEO Blog

When Microsoft originally launched the Microsoft Teams mobile app, it was intended to augment - rather than serve as a full-featured...

Optimise Your Experience In Microsoft Teams With PowerApps And Flow

Optimise Your Experience In Microsoft Teams With PowerApps And Flow

by Suzy Dean | CEO Blog

Your workforce may already be in the habit of using Microsoft Teams as its primary internal communication platform, with employees able to...

Microsoft Teams Keyboard Shortcuts

Microsoft Teams Keyboard Shortcuts

by Suzy Dean | CEO Blog

As a productivity software hub that ties together various Office 365 tools, including Skype for Business, Exchange, Yammer and SharePoint,...

Scheduling A Microsoft Teams Meeting

Scheduling A Microsoft Teams Meeting

by Suzy Dean | CEO Blog

If there's a particular task that you are eager to complete quickly, a business meeting held through Microsoft Teams could prove the...

Why Microsoft Teams Is Better Than Email

Why Microsoft Teams Is Better Than Email

by Suzy Dean | CEO Blog

How long you do you think you spend, every week, looking for a specific message within a specific email thread, within an already muddled...

How Can You Make Channels Private In Microsoft Teams?

How Can You Make Channels Private In Microsoft Teams?

by Suzy Dean | CEO Blog

First of all, you’re far from the only person asking this question. Microsoft Teams users all over the world have been longing for this...

Does Microsoft Teams Have A WordPress Integration?

Does Microsoft Teams Have A WordPress Integration?

by Suzy Dean | CEO Blog

In order for Teams to become the ultimate collaborative working tool for business, it only makes sense that it has been designed to...

Why Organisations Should Consolidate Their Collaboration Tools And Use Microsoft Teams

Why Organisations Should Consolidate Their Collaboration Tools And Use Microsoft Teams

by Suzy Dean | CEO Blog

How many different types of collaboration software do you use at work? Some companies will use G Suite for sharing and emailing, while...

How To Define Your Usage Scenarios For Microsoft Teams

How To Define Your Usage Scenarios For Microsoft Teams

by Suzy Dean | CEO Blog

In 2016, Microsoft announced Teams, a chat-based workplace software which is part of the Office 365 family of corporate productivity...

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